User Guide

Understanding Your Data Usage

Learn how data consumption works, what uses the most bandwidth, and how to keep usage in check.

How Data Usage Works

Every time a device on your network sends or receives information — loading a webpage, streaming a video, downloading a file — it uses data. Your data usage is the total amount of information transferred across your connection over a given period.

Streaming video in HD uses roughly 3 GB per hour; 4K can use 7 GB or more per hour.
Music streaming averages around 150 MB per hour at high quality.
Video calls typically use 1–2 GB per hour depending on resolution.
Background app updates and cloud backups can quietly consume large amounts of data overnight.

Monitoring Your Usage

Keeping an eye on your data consumption helps you avoid unexpected overages and identify devices or applications that are using more than expected.

Check your usage dashboard in My Portal for a real-time breakdown by device.
Set up usage alerts so you receive a notification when you reach 75% and 90% of your plan.
Review your monthly usage history to identify trends and plan ahead.

Reducing Data Consumption

There are several straightforward ways to lower your data usage without sacrificing your online experience.

Lower your streaming quality to 720p when you don't need full HD — most content looks great and uses far less data.
Disable auto-play on social media apps to prevent videos from loading without your intent.
Schedule large downloads and system updates for off-peak hours or when connected to an unlimited network.
Turn off background app refresh for apps you don't need updating in real time.
Use Wi-Fi calling instead of cellular voice when available to save mobile data.