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14-day money-back guarantee. Free return shipping.
From delivery date
Prepaid shipping label
Less shipping & fees
We want you to be completely satisfied with your MergeWiFi purchase. If for any reason you're not happy with your device, you can return it within 14 days of delivery for a refund, less original shipping costs and applicable fees. Return shipping is free.
To be eligible for a return, items must be:
Note: Devices showing normal wear from testing and use are still eligible for return. We understand you need to try the product to know if it works for you.
Reach out to our support team via email or phone to initiate your return.
We'll email you a prepaid return shipping label within 24 hours.
Pack the device securely and drop it off at any UPS location.
Your refund will be processed within 5-7 business days of receiving the return.
Need a different device? We're happy to exchange your purchase for a different MergeWiFi product. Contact our support team to arrange an exchange. You'll only pay the difference in price (if any).
If your device arrives damaged or defective, contact us immediately. We'll ship a replacement at no additional cost and provide a prepaid label for the damaged item. See our Warranty Policy for coverage details.
Ready to start a return or have questions? Reach out to our support team: